Refund policy
At Zevir Store, we are proud to provide high-quality Bags created for everyday practicality and reliable use. Your satisfaction matters to us. If you are not fully satisfied with your purchase, we offer a straightforward and transparent return process.
1. Return Window
We provide a 30-day return policy, which means you may request a return within 30 days of receiving your item. Unfortunately, we cannot approve a refund or exchange if more than 30 days have passed since the delivery date.
2. Eligibility for Returns
To be eligible for a return, your item must meet the following requirements:
- Item must remain unused
- Item must be returned in its original packaging
- All tags, accessories, and inserts must be included
- Proof of purchase or an order confirmation must be provided
- Returns that do not meet these requirements may not be accepted.
3. Return Shipping Costs
We are committed to providing our customers with clear and transparent return guidelines.
Defective, Damaged, or Incorrect Items:
If your order arrives damaged, defective, or incorrect, please use the prepaid return label included with your package to send the item back to us.
Customer Remorse (Change of Mind):
If you are returning an item because of a change of mind, an incorrect color selection, or personal preference, you will be responsible for arranging the return label and paying all return shipping costs. Original shipping fees are non-refundable.
4. Restocking Fees
We appreciate our customers. Zevir Store does NOT charge a restocking fee.
Restocking Fee: $0
5. How to Start a Return
Please follow these simple steps:
Step 1 — Contact Us:
Email us at support@zevir.shop and provide your Order Number, Reason for the return, and Photos if the item arrived damaged.
Step 2 — Receive Instructions:
Our customer support team will review your request and provide return instructions within 24 hours.
Step 3 — Ship the Item:
Securely pack the product in its original packaging and send it to our return address:
3503 W Alberta Rd, Edinburg Texas 78539, United States
6. Refunds
After your returned item has been received and inspected:
- You will be informed whether your refund has been approved.
- Approved refunds will be issued to your bank.
Refund Processing Time:
Refunds are generally processed within 7 business days after the returned product has been received, inspected, and approved by our team.
7. Exchanges
The quickest way to receive a different item is to:
- Return the original item.
- Place a new order after the return has been approved.
8. Non-Returnable Items
The following products cannot be returned:
- Personalized or custom-made products
- Final sale items, if clearly marked at the time of purchase
Customer Responsibility:
To help ensure a smooth return process, customers are responsible for:
- Returning the product within the 30-day return period
- Making sure the product is unused and in its original packaging
- Including all tags, accessories, and proof of purchase
- Paying return shipping costs when the return is due to a change of mind or ordering the wrong product
- Returns that do not meet these responsibilities may not be approved.
Need Help?
If you have questions or require assistance with your return, please contact us at:support@zevir.shop
Business Information
Website Name: zevir.shop
Business Name: Zevir
Address: 3503 W Alberta Rd, Edinburg Texas 78539, United States
E-mail: support@zevir.shop
Contact Form: Contact Us
Phone: +1 9569741140
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM CT (Central Time, United States)
Our support team aims to respond to all inquiries within 24 business hours.